AAA Vacuums Policy AAAVAC.COM 100% Guarantee: You can return an item for any reason within the first 30 days. We'll gladly exchange it or give you a refund less a re-stocking fee of the merchandise — whichever you prefer. (Customer is responsible for all shipping charges). For restocking fee info please read AAAVAC.COM Return Policy. AAAVAC.COM Return Policy Note on Our 30-day Return Policy:  If you are not satisfied with your order from AAAVAC.COM, you may return it within 30 days from the date of purchase. If you return a product past the 30 day period no credit or refund will be issued. Returns must be in their original packaging, accessories, manuals, etc., and show no signs of abuse or damage, or the return will be rejected. Returns & Exchange Polices: All returns must have an RMA number. All authorized returns will be charged a 20% restocking fee. (The customer is responsible for all shipping charges). Any refused shipment will be charged a 20% restocking fee as well. Returns and exchanges must be in original packaging and received in new and resell able condition. Return Merchandise  Procedure: Call our toll-free number at 1-877-437-2822  or e-mail us at sales@aaavac.com for a Returned Merchandise Authorization number (RMA number). Write the number on the outside of your return shipment and send package to AAA Vacuums, Inc. 5708 Washington St. Hollywood, FL 33023. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RMA number. Payments: We accept MasterCard, Visa, American Express and Discover. There is no credit card surcharge. We also accept Check Cards, Cashiers Checks and Money Orders. Personal Checks are accepted but must first clear the bank before any products will be shipped (this typically takes 7 to 10 days). Sales Tax: If you live out of the State of Florida, no sales tax will be added. Florida residents will be charged 6% Florida State Sales Tax. Shipments: All orders will be shipped within one (1) working day after receiving the order. In the event aaavac.com does not have the item in stock, we will inform you of when the item will stock. Our fill rate on orders shipping the next day is 97%. Freight Policy: All orders of $60 dollars or greater will be shipped free of charge to the purchaser, in the continental USA only. Orders under $60 dollars will be shipped via UPS, Federal Express, or RPS. We will ship the least expensive way to the purchaser. We will not ship regular mail but only Priority Mail. All orders shipped to Hawaii or Alaska will be notified by phone or e-mail about additional shipping cost! Handling Charge: We DO NOT charge any processing or handling fees. Warranties: All of our machines carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to aaavac.com and we will repair it for you. We do not warranty user damage. The freight back to aaavac.com must be paid by the purchaser.